Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when you:

• Fill out a contact form or request a consultation
• Subscribe to our email list or newsletter
• Engage with our services as a client
• Communicate with us by email, phone, or other means

This may include your name, email address, phone number, business name, business address, and any other information you choose to provide.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring URLs and exit pages
• Device type and operating system

This information is collected through standard web server logs and analytics tools.

1.3 Information from Third-Party Services

Our website and services may integrate with third-party platforms including scheduling tools, CRM systems, payment processors, and AI communication platforms. Information you provide through those platforms may be shared with us in accordance with their respective privacy policies.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Set up, configure, and manage AI receptionist and automation services on your behalf
• Send appointment confirmations, service updates, and administrative communications
• Send marketing communications and promotional offers (with your consent, where required)
• Send SMS text messages for transactional and marketing purposes (see Section 4)
• Analyze website usage and improve our site and services
• Comply with legal obligations
• Detect, investigate, and prevent fraudulent transactions or other illegal activity

We do not sell your personal information to third parties. We do not use your data to train AI models.

3. How We Share Your Information

3.1 Service Providers

We may share your information with trusted third-party vendors who assist us in operating our website and services, including:

• Vercel (website hosting and deployment)
• Supabase (database and content management)
• AI voice and messaging platforms used to provide receptionist services
• CRM and scheduling platforms
• Email service providers

These providers are contractually required to use your information only as directed by us and in accordance with this Privacy Policy.

3.2 Legal Requirements

We may disclose your information if required by law, regulation, or valid legal process, or if we believe disclosure is necessary to protect our rights or property, prevent fraud or illegal activity, or protect the safety of our users or the public.

3.3 Business Transfers

If DAKISS Media is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if your information becomes subject to a different privacy policy.

4. SMS Communications

By providing your phone number and checking the consent box on any of our forms, you expressly agree to receive SMS text messages from DAKISS Media for:

• Transactional messages: Appointment confirmations, reminders, and service updates
• Marketing messages: Promotional offers and updates (requires separate opt-in consent)

You can opt out at any time by replying STOP to any message. Reply HELP for assistance. Message and data rates may apply. Message frequency varies based on your interactions with our services.

Your SMS consent is not shared with third parties for their marketing purposes. SMS consent is not a condition of purchase.

5. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. We use:

• Essential cookies: necessary for the website to function properly
• Analytics cookies: to understand how visitors interact with our site (page views, traffic sources)

You may disable cookies in your browser settings, though doing so may affect certain features. We do not use cookies for targeted advertising.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Client information is retained for the duration of our business relationship and for 7 years thereafter for tax and legal compliance
• Website analytics data is retained for up to 26 months
• Email marketing data is retained until you unsubscribe

When your information is no longer needed, we will securely delete or anonymize it.

7. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information, including:

• Encrypted communications (HTTPS/TLS)
• Access controls limiting who can view personal data
• Regular review of our data collection and storage practices

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security. In the event of a data breach affecting your personal information, we will notify you as required by applicable law.

8. Your Rights and Choices

8.1 Access and Correction

You may request access to the personal information we hold about you, or request that we correct inaccurate or incomplete information. Contact us at dakissaga@protonmail.com.

8.2 Deletion

You may request that we delete your personal information. We will fulfill deletion requests unless we are required to retain the information for legal, tax, or contractual reasons.

8.3 Marketing Opt-Out

You may opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly. This does not affect transactional or service-related communications.

8.4 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise these rights, contact us at dakissaga@protonmail.com.

8.5 Residents of Other Jurisdictions

If you are located in a jurisdiction with applicable privacy laws (including the EU/EEA under GDPR), you may have additional rights regarding your personal data. Contact us to discuss your rights and how to exercise them.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the content or privacy practices of external websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on our website with a revised "Last Updated" date. For significant changes, we may also notify you by email or a prominent notice on our website. Your continued use of our services after any update constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: